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Customer Service

STORE POLICIES

RETURN POLICY
Your satisfaction is important to us. If you are dissatisfied with your selection, you may return it for an exchange or a refund, (excluding shipping fees) for up to 14 days from the delivery date. Returns made after 14 days will not be eligible for refund or exchange. 

Without exception, the item must be in its original packaging, be unworn, unused, unwashed, and in perfect condition. The customer is responsible for return shipping. We recommend that you insure the package and keep the shipping receipt until the credit is issued.

Please ship it to us at the address below. Please be sure to include a copy of the Invoice/Packing Slip and a note indicating your requirements as well as a telephone number and/or email address in case we need to contact you.
You can call us Monday-Friday at 413.822.2519. Our hours are 9 a.m.-5 p.m. EST. 

Needham Lane
227 Schulze Road
Washington, MA 01223

ADDITIONAL SHIPPING INFORMATION
Currently our website only allows shipping to addresses in the United States and Canada. We ship via the US Postal Service. If you are located outside of Canada and the U.S. please contact us: email dan@needhamlane.com or call 413.822.2519.

Shipping Time: Delivery time will vary depending upon your geographic location, order date and holiday periods. Typically, we ship within 48 hours. We ship from Massachusetts. Orders are not processed over weekends and holidays.

PAYMENT OPTIONS
Needham Lane accepts Visa, MasterCard, American Express and PayPal. You can safely enter your credit card information into our secure server, which encrypts all submitted information via SSL. We do not accept personal checks or requests for C.O.D. 

SALES TAX
Needham Lane will charge sales tax, as required by law, for orders purchased within and/or shipped to Massachusetts. No sales tax will be applied to addresses in other states. 

OUR WEBSITE
While we make every effort to accurately display our products on our website, we can't guarantee the color of the products ordered will exactly match the color that you see on your computer. 

USE OF THE WEBSITE
The website design, text, graphics, information content, and other material displayed on or that can be downloaded from this website are the property of Needham Lane and protected by copyright, trademark and other laws and may not be used except as permitted with the prior written permission of Needham Lane.

SIZE CHARTS

APPAREL SIZE CHART
All of our clothing (cotton pajamas, tunic tops, dresses, shirts) are designed to comfortably fit the below body measurements.

                Size:     XS     XS       S        S        M       M        L         L       XL      
      Dress Size:      0        2        4         6         8        10       12       14       16    
                Bust:     32      33      34       35       36       37      38.5     40      41.5
Natural Waist:     25      26      27       28       29       30      31.5     33      34.5
                Hips:     35      36      37       38       39 
      40      41.5     43      44.5

            Inseam:    29.5

SLIPPER  SIZE CHART
 
Our 
mule slippers come in three sizes: S(6/7), M(8/9), L(10/11)

FREQUENTLY ASKED QUESTIONS

DO YOU HAVE A CATALOG THAT YOU CAN SEND ME? 
Not at this time. For the foreseeable future, our website will serve as our catalog. 

CAN I PAY WITH A CHECK? 
No. We accept credit cards: Visa, MasterCard and American Express. 

RATHER THAN PLACING AN ONLINE ORDER, MAY I CALL IN AN ORDER? 
Yes. Please call 413.822.2519. Monday through Friday 9-5 EST.

WILL YOU SELL MY PERSONAL INFORMATION? 
No. The information that you provide us is for our internal use only. 

WHERE ARE YOUR PRODUCTS MADE? 
Our products are currently manufactured in India. All factories have been screened and certified that there is no child labor.

HOW ARE YOUR PAJAMAS SIZED? 
The cut of our cotton pajamas are basically a true-to-size fit. Meaning they are not oversized. If you like your cotton pajamas to be overly roomy, we suggest that you order the larger size. If you are ordering for a friend, check the sizing on their favorite clothes.

WHAT KINDS OF FABRICS DO YOU USE? 
Most all of our items are made from 100% cotton. Our cotton pajamas are made from cotton poplin, cotton cambric, cotton flannel, or yarn-dyed woven cotton (our stripes and plaids). Our tunic tops are made from printed cotton poplin or cotton voile, embroidered cotton cambric or yarn-dyed woven cotton stripes. Our mule slippers are made of 100% cotton except for the rubber sole. Our dresses and shirts are made from the same soft cotton poplin as our cotton pajamas.

PRIVACY POLICY

Our website (www.needhamlane.com) gathers information for our internal purposes only. The information you provide us will be kept confidential and used only to support your customer relationship with Needham Lane. We will not sell or rent the information we collect from you.

 


 

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